Please consult the most frequent questions we receive and their answers before contacting us.
 

ETF activities and the opportunities it offers

1. What is the ETF?
See page: About the ETF

2. Which are the management and consultative bodies of the ETF?
What we call “Governing Board” is our management body. See page: Governing Board

3. Which are the organisations the ETF cooperates with, and where can I find information about them?
See page: Partner organisations

4. Is there a similar agency as ETF but working for the European Member States?
Yes, Cedefop: www.cedefop.europa.eu

5. How can I work with the ETF?
See page: Working at the ETF

6. Can I get financing for projects or grants from the ETF?
The ETF is entirely financed from the European Union's budget for external relations. We do not support individual requests for financial support.

Language policies

1. What are the official working languages of the ETF?
The ETF working language is English. The official languages of the ETF Governing Board are German, English, Spanish, French and Italian, therefore the ETF Governing Board meetings are translated simultaneously into these 5 languages and documents for the meetings are provided also in the above mentioned languages.

2. In what languages do you hold expert meetings and provide documents for these?
As a general rule, expert meetings are normally held in English but depending on requests ETF delivers also translations into Russian, French or Arabic (depending from which regions the participants are mainly coming).

3. What languages does the ETF use for correspondence with its partner bodies in the Member States and with the citizens?
The main correspondence language is English. Sometimes we receive requests in other EU languages, to which we normally reply in the addressed language.

4. What is the original language of this website? Which content is available in multiple languages?
See page: Language policy

Reproduction and download of materials

1. Can I reproduce ETF texts/photos/graphics/multimedia that I found on this website?
As a general rule, ETF publications, texts, graphics and multimedia material published on this website are copyright of the ETF and reproduction is authorized provided the source is acknowledged, save where otherwise stated.

2. Where can I find the ETF logo?
See page: Press pack

3. I have problems downloading files from your website, can you help?
Most of the publications, tender documentations and administrative documents downloadable from the ETF website are in .pdf format. .Pdf is a proprietary format created by Adobe, that can be read only using the free software Adobe Reader. Unfortunately some users, especially if equipped with old versions of Adobe Reader, happen to have problems when downloading these files. Should this be the case, we advise you to adopt one of these solutions:

a) using your mouse, right-click on the document link and select 'Save target as...'. Once the file is downloaded you can simply click on it to open;
b) or launch Adobe Reader, go to the settings (you should find them in the menu Edit - Preferences) and unflag the option 'Display PDF in browser';
c) or upgrade to a new version of Adobe Reader;
d) if none of the above solutions works, collect the details of your operating system, internet browser, adobe reader and internet connection (e.g. Windows 7, Google Chrome, Adobe Reader X,etc…) and inform us.

ETF and social networks

1. How can I get further information about ETF' presence on social media?
See page: Connect

General information on the EU and its programmes

1. Where can I get information on the EU programmes such as...
- the Leonardo da Vinci programme? See page on Europa: Leonardo da Vinci Programme
- the Lifelong Learning programme? See page on Europa: Lifelong Learning Programme
- the Erasmus programme? See page on Europa: Erasmus Programme

2. Where can I get juridic texts of the EU?
See website: EUR-Lex

4. Where can I find basic information on the European Union?
See website: "The EU at a glance";

Contact
1. How can I get in touch with the ETF and individual staff members?
See pages: Contact us and list of staff